Shipping policy

Effective Date: 01-09-2025
Last Updated: 29-10-2025

This Shipping Policy applies to all orders delivered within the United Kingdom and United States.
We aim to provide a smooth, transparent and reliable delivery experience for all customers.

1. Shipping Costs

We offer free standard shipping on all orders.
There are no additional or hidden fees at checkout.

2. Processing & Delivery Time

Processing Time: 1–2 business days
Estimated Delivery Time: 3–5 business days after dispatch
Order Cut-off Time: 12:00 PM (GMT), London time

Delivery times may vary slightly depending on carrier volume and local delivery conditions, but most orders arrive within the timeframe above.

You will receive a tracking link via email once your order has been dispatched.

3. Delivery Partners

We work with trusted logistics partners who provide end-to-end tracked delivery to US and the UK.

4. Address Changes

If you need to update your delivery address, please contact our customer service team within 24 hours of placing your order.
After dispatch, address changes are no longer possible.

5. Order Cancellations

You may cancel your order before dispatch at no cost.
Once the order has shipped, cancellations are no longer possible.
If you wish to return an item after delivery, please see our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel arrives damaged or delayed, please contact us as soon as possible:

Email: info@cilono.com
Phone Number: +44 7482 7969 36

For damaged parcels, please include photos to help us resolve the issue quickly.

7. Customer Support

Customer Service Is Available:
Monday–Friday: 08:00–18:00 GMT

Email: info@cilono.com
Phone Number: +44 7482 7969 36

8. Company Information

This online store is operated by Cilono, registered in The Netherlands under company number 91543401.

For return and refund details, please see our Refund Policy.